Enter your search term here...
New support ticket
Check ticket status
What is the Automated Postal Verification (APV) System?
How do I link my Yahoo! email account?
Where did my chat go?
Why am I getting Delivery Failure Notifications?
Is ZenSales Down?!
Account and Payment(s)
Can I update my billing information?
Why should I connect my bank account to ZenSales?
How do I set up my Auto Refill?
What is your refund policy?
How do I cancel my account?
Order Importing and Management
Can I cancel an order?
How do I combine orders?
How do I get a Quote for a Shipping Label?
How do I ship when my order is stuck on "Waiting for Payment"?!
A quick guide to using ZenSales with multiple brands and/or more than one payment method.
See all 9 articles
Printers and Printing Labels
Can I use a thermal printer with your system?
How do I set up my thermal printer?
How can I print labels with my normal laser or inkjet printer?
How do I batch print my labels?
Why does my shipping label print super tiny on a Dymo4XL?
See all 8 articles
What is your "Delivery Guarantee"?
Is insurance included on First Class or Priority Mail packages?
How do I cancel a shipping label?
Can I purchase Express Shipping for a package?
How do I process a refund on a shipping label?
See all 18 articles
Shipping and Address Verification
Do you ship to APO addresses?
Can I ship to an international address?
How do I request a USPS Pickup?
Can I ship anything with ZenSales?
How do I find the tracking number?