FAQ
All of the answers to our most frequently asked questions can be found here.
General
Account and Payment(s)
- Can I update my billing information?
- Why should I connect my bank account to ZenSales?
- How do I set up my Auto Refill?
- What is your refund policy?
- How do I cancel my account?
Order Importing and Management
- Can I cancel an order?
- How do I combine orders?
- How do I get a Quote for a Shipping Label?
- How do I ship when my order is stuck on "Waiting for Payment"?!
- Can I use more than one brand/payment processor with ZenSales?
Printers and Printing Labels
- Can I use a thermal printer with your system?
- How do I set up my thermal printer?
- How can I print labels with my normal laser or inkjet printer?
- How do I batch print my labels?
- Why does my shipping label print super tiny on a Dymo4XL?
Purchasing Postage
- What is your "Delivery Guarantee"?
- Is insurance included on First Class or Priority Mail packages?
- How do I cancel a shipping label?
- Can I purchase Express Shipping for a package?
- How do I process a refund on a shipping label?
Shipping and Address Verification
- Do you ship to APO addresses?
- Can I ship to an international address?
- How do I request a USPS Pickup?
- Can I ship anything with ZenSales?
- How do I find the tracking number?