When a customer is eligible for rewards then you will see their name under the “Gifts Earned” section of your dashboard. When they have contacted you and received their gift then you just have to click “Redeem”. Your customer’s name will move to the top of the list of the Last 10 Fulfilled Gifts. When your customer purchases more items from you then their reward count will start over. Their name will appear in “Almost Earned” when they are close to earning a new gift from you.